Plinx AI LTD (“Plinx AI,” “we,” “us,” or “our”) is committed to transparency regarding the use ofArtificial Intelligence (AI) within our Services. This AI Policy outlines how we use AItechnologies, the data we process, and the third-party providers we partner with to deliver ourServices.
Our Services leverage AI technologies to provide voice communication AI agents fortelephone-based deployment and other related functionalities. These technologies enableautomated responses, voice recognition, natural language processing (NLP), and otheradvanced communication capabilities.
The data processed through our AI systems may include call metadata, audio recordings,transcriptions, and other communication-related data. This data is used solely to facilitate andimprove the performance of our AI-powered Services.
T o deliver high-quality AI solutions, we collaborate with trusted third-party providers. Thefollowing organizations may process data on our behalf:
We use Twilio or your designated VOIP provider to facilitate telephony services, including callrouting, voice message delivery, and other telecommunication functionalities.
Our Services may utilize OpenAI’s language models (such as ChatGPT) to enable naturallanguage processing and conversational AI capabilities. OpenAI processes communication datato provide accurate and contextually relevant responses.
We rely on AWS for secure cloud storage, data processing, and hosting services. AWS providesthe infrastructure necessary to support our platform and ensure data is stored and processedsecurely.
Voxia may be used to provide advanced voice processing and telecommunication solutions,including voice-to-text conversion, analytics, and call management features.
Plinx AI ensures that all third-party providers adhere to strict data protection and privacystandards. While we work with these providers to deliver our Services, you remain responsiblefor ensuring your use of our platform complies with applicable data protection laws, including theGDPR.
The data shared with our third-party providers is limited to what is necessary to:
● Facilitate communication and voice services.
● Enhance the performance of our AI models.
● Ensure the reliability and security of our platform.
● Provide analytics and insights to improve our Services.
We take appropriate technical and organizational measures to protect data shared with ourthird-party providers. Each provider is required to comply with relevant data protection laws andimplement security measures to safeguard the data they process.
By using our Services, you acknowledge and agree that:
● You are responsible for obtaining any necessary consents from end-users for dataprocessing.
● All data processed through our Services must comply with applicable laws andregulations.
● You understand and accept the involvement of the third-party providers listed above inthe data processing activities.
We may update this AI Policy from time to time to reflect changes in our practices or the additionof new third-party providers. Any updates will be posted on our website, and the “Last Updated”date will be revised accordingly.
If you have any questions about this AI Policy or our data practices, please contact us at:
Plinx AI LTD
jonjo@plinx.aiwww.plinx.ai
By using our Services, you confirm that you have read, understood, and agreed to the terms ofthis AI Policy.