Plinx AI LTD (“Plinx AI,” “we,” “us,” or “our”) is committed to protecting your privacy. This PrivacyPolicy explains how we collect, use, and disclose information about you when you use ourservices, including our voice communication AI agents for telephone-based deployment andother related services (collectively, the “Services”).
We collect information to provide and improve our Services. This may include:
● Account Information: When you create an account or subscribe to our Services, wemay collect your name, company name, email address, phone number, and paymentdetails.
● Communication Data: Any information you provide when contacting us for support orinquiries.
● Usage Data: We may collect technical data about how you access and use ourServices, including IP addresses, browser type, device information, and log files.
● Call Metadata: If applicable, we may collect metadata related to calls facilitated throughour platform, such as call duration, time, and participant details.
We use the information we collect for the following purposes:
● T o provide, operate, and maintain our Services.
● T o process transactions and manage subscriptions.
● T o improve and enhance our Services and user experience.
● T o communicate with you regarding updates, support, and promotional offers (whereapplicable).
● T o comply with legal obligations and enforce our terms.
Plinx AI acts as a Data Processor in accordance with applicable data protection laws. Thismeans that we process personal data on behalf of our clients, who act as the Data Controllers.
As the Data Controller, you are responsible for ensuring that all data collected, processed, orshared through our Services complies with applicable data protection laws, including the GDPR.
We retain personal data for as long as necessary to fulfill the purposes outlined in this PrivacyPolicy, unless a longer retention period is required or permitted by law. Any data collected aspart of the Services will be deleted or anonymized upon request, subject to legal and regulatoryrequirements.
We do not sell or share your personal data with third parties for their marketing purposes.However, we may share your information in the following circumstances:
● Service Providers: We may share information with third-party service providers whoassist us in delivering our Services (e.g., cloud hosting, payment processors).
● Legal Compliance: We may disclose information where required by law, such as tocomply with a subpoena or legal process.● Business Transfers: In the event of a merger, acquisition, or sale of assets, yourinformation may be transferred to the new entity.
We implement appropriate technical and organizational measures to protect your personal datafrom unauthorized access, loss, misuse, or alteration. However, no method of transmission overthe internet or electronic storage is completely secure, and we cannot guarantee absolutesecurity.
Your information may be transferred to and processed in countries outside the UK or EuropeanEconomic Area (EEA). We ensure that such transfers are made in compliance with applicabledata protection laws, using appropriate safeguards such as standard contractual clauses.
Depending on your location, you may have certain rights under applicable data protection laws,including:
● Access: The right to request access to your personal data.
● Correction: The right to request correction of inaccurate or incomplete data.
● Erasure: The right to request deletion of your personal data.
● Objection: The right to object to processing based on legitimate interests.
● Data Portability: The right to receive your data in a structured, commonly used format.
T o exercise these rights, please contact us using the information provided below.
We may use cookies and similar tracking technologies to enhance your experience on ourwebsite. You can manage or disable cookies through your browser settings.
We may update this Privacy Policy from time to time to reflect changes in our practices or legalrequirements. Any updates will be posted on our website, and the “Last Updated” date will berevised accordingly.
If you have any questions or concerns about this Privacy Policy or our data practices, pleasecontact us at:
Plinx AI LTD
jonjo@plinx.ai
www.plinx.ai